Until the confirmation of your order’s shipment, you can contact us at info@xypolish.com to request changes or the cancellation of your order. Once shipped, you can return the product after receiving it, according to the terms of our return policy.
In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately at info@xypolish.com within 14 days of receiving the order. We will work with you to arrange a return, replacement, refund or credit. Order issues reported outside this timeframe may not be eligible to be reviewed.
Return orders must be returned within 30 days of the order date, in unused/unopened condition, to be eligible for a refund. Customers are responsible for return shipping and any initial shipping fees are non-refundable. To initiate an eligible return request, please contact us at info@xypolish.com for return instructions.
Orders process and ship Monday - Friday, excluding weekends and holidays. If the order is placed after the daily cut-off time, it will be processed the following business day. Your order will be processed within 2 business days from when your order was placed. Shipping times vary by the method you select.
Your order will be processed within 2 business days from when your order was placed. Shipping times vary by the method you select:
After each order, you will receive a shipping confirmation email that includes a tracking number and a link you can use to track your order status.
Shipping times are not guaranteed. Busines days do not include weekends or holidays. Delays experienced by the carrier can not be the responsibility of XY Polish.
XY Polish ships to the United States and Canada.
After each order, you will receive a shipping confirmation email that includes a tracking number and link you can use to track your order status.
After each order, you will receive a shipping confirmation email that includes a tracking number and link you can use to track your order status.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line.
We accept standard credit cards such as Visa, Discover, Mastercard, and American Express.
Check out our frequently asked questions (FAQs). If you still can't find your answer, please contact us via info@xypolish.com.Our team is available Monday to Friday 9:00 am - 6:00 pm EST to support you.
We want to make sure you love your order, but we understand that sometimes, things aren't up to scratch.
Return orders must be returned within 30 days of the order date, in unused/unopened condition, to be eligible for a refund. Customers are responsible for return shipping and any initial shipping fees are non-refundable.
To initiate an eligible return request, please contact us at info@xypolish.com for return instructions.
First, apply a single coat of our Perfect Prime Base Coat. After 5 minutes, apply one or two coats of XY Nail Polish, depending on your desired look. Wait 5-10 minutes between each coat. Finish with the top coat of your choice: Shiny, Holographic, or Matte.
Your nail polish should be stored in a cool dry place, where the temperature is less than 80° F and it is not exposed to heat or sunlight.
This means that Formaldehyde, Formaldehyde Resin, Toluene, Xylene, Dibutyl phthalate (DBP), Camphor, Parabens, Ethyl Tosylamide, and Triphenyl Phosphate will not be found in our nail polish formulas.
Yes! Our products have not been tested on animals.
Yes! Our products do not contain animal ingredients.
No, our products do not include GMOs (genetically modified organisms).
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